1. Introduction

Wolf Property (“we”, “us”, “our”, “Wolf Property”) is committed to protecting the privacy and confidentiality of personal information that we collect and hold in the course of our business. This Privacy Policy sets out how we collect, hold, use and disclose your personal information, in accordance with the Privacy Act 1988 (Cth), the 13 Australian Privacy Principles (“APPs”) and other applicable laws. 

2. Who we are and how to contact us

Organisation name: Wolf Property

Website: https://wolfproperty.com.au/

Contact email: [insert email]

Postal address: [insert address]

If you have any questions about this Privacy Policy or our privacy practices, you may contact us at the above.

3. What kinds of personal information we collect

We may collect and hold the following kinds of personal information about you, depending on your interactions with us:

• Name, title, date of birth, gender
• Contact information such as email address, telephone number, postal address
• Property-related information, preferences, needs and requirements
• Financial and transactional information (where applicable)
• Records of your interactions with us (e.g., enquiries, service requests)
• Website usage information including IP address, browser type, device type, referral source, pages visited and time of visit (via cookies or similar technologies)
• Any other personal information you provide to us.

4. How we collect personal information

We collect personal information by lawful and fair means, and where appropriate, with your consent. The collection methods may include:

• You entering information on our website forms, making enquiries or bookings
• Correspondence, telephone calls, email, face-to-face meetings
• From third parties (for example, property listing services, referral partners)
• Website usage through cookies or analytics. We will only collect information that is reasonably necessary for our functions or activities. 

5. Why we collect, hold, use and disclose personal information (purposes)

We collect, hold, use and disclose personal information for the following purposes:

• To manage our business, provide our services and communicate with you
• To respond to your enquiries, requests, bookings or applications
• To provide property information, conduct inspections, negotiations and transactions
• To maintain records and manage our relationship with you
• To send you marketing communications (if you opt in) and promotional material about our services and property opportunities
• To administer and improve our website and business operations, including analytics and monitoring usage
• To comply with legal and regulatory obligations.

6. Disclosure of personal information

We may disclose your personal information:

• To our related bodies corporate, contractors, service providers and agents who assist us in our business (e.g., IT, marketing, property service providers)
• To government, regulatory or law enforcement agencies as required or permitted by law
• To any other person if you consent or as otherwise permitted by relevant laws (including the APPs)
• If we are sold, assigned or merged with another entity, personal information may be transferred as part of that transaction. If we disclose your information overseas, we will take reasonable steps to ensure the overseas recipient handles the personal information in a manner consistent with the APPs. 

7. Direct marketing

From time to time we may use your personal information to send you marketing communications about services or property opportunities. You have the right to opt-out of receiving these communications. If you no longer wish to receive direct marketing from us, you can contact us at any time via the contact details provided above and we will honour your request as soon as reasonably practicable.

8. Data quality and security

We take reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date, and that the information is protected from misuse, interference, loss, unauthorised access, modification or disclosure. 

We also take steps to destroy or de-identify personal information when it is no longer needed. 

9. Access and correction

You have the right to request access to personal information we hold about you and to request correction of that information if you believe it to be inaccurate, incomplete, out-of-date, irrelevant or misleading. We will respond to your request within a reasonable period and may charge a reasonable administrative fee if permitted by law.

If you wish to access or correct your personal information, please contact us using the contact details above.

10. Cookies and website usage

Our website uses cookies and similar technologies to collect usage information about visitors to our site, to maintain and improve our service, to personalise content and to analyse website traffic. You may disable cookies via your browser settings, although this may limit your ability to use certain features of the website.

11. Overseas disclosure

We may from time to time disclose personal information to recipients located overseas (for example, cloud-hosting providers, third-party service providers). If so, we will endeavour to ensure those overseas recipients do not breach the APPs (or equivalent standard). Where it is practicable, we will list the countries to which we may disclose your personal information.

12. Storage of personal information

Personal information may be stored either in physical or electronic form at our offices and with our external service providers (which may be located in Australia or overseas). We adopt such measures as are reasonable in the circumstances to protect personal information in storage and transit.

13. Retention of personal information

We only retain personal information for as long as it is required for the purposes for which it was collected (including any legal or regulatory obligations) and we will securely destroy or de-identify personal information when it is no longer required.

14. Links to other websites

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices of those third-party sites. We encourage you to check the privacy policies of the sites you visit.

15. Complaints

If you believe our handling of your personal information breaches the APPs, this Privacy Policy or applicable law, you may lodge a complaint with us by contacting us using the contact details above.

We will investigate your complaint and respond within a reasonable period.

If you remain dissatisfied, you may also contact the Office of the Australian Information Commissioner (OAIC) for further information about the investigation of privacy complaints. 

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website and the effective date will be displayed above. We encourage you to check this page regularly.

17. General

If any provision of this Privacy Policy is found to be invalid or unenforceable in any jurisdiction, the remainder of the Policy will remain in full force and effect.

This Privacy Policy is governed by the laws of Australia.